Resolved -
Officially moving this issue to Resolved. Email continues to relay as intended.
Every user whose email failed to deliver has been notified by the Support team.
Oct 20, 21:57 EDT
Monitoring -
Email delivery is now fully functional. We will continue to monitor closely to ensure all is well.
Please note that some client's emails may need to be resent. Our Support team will reach out to those affected users and inform them accordingly.
Oct 20, 16:48 EDT
Update -
We are continuing to see delays due to email sending. AWS are still working to apply fixes.
Oct 20, 14:18 EDT
Identified -
We are again seeing email delays related to the outage. AWS are still recovering. We expect an update from them within the hour, and will keep you posted.
Oct 20, 13:18 EDT
Monitoring -
Email delivery has now full recovered and is relaying normally, though some users may continue to experience a delay with posting any related stats.
In the meantime, we will continue to monitor for any further issues.
Oct 20, 12:46 EDT
Investigating -
Some users are continuing to report delays in email delivery related to this morning's outage. We are currently investigating.
Oct 20, 11:56 EDT
Monitoring -
AWS are recovering from the outage. Email is now delivering, and users are now able to access the platform.
We are reviewing to ensure all queued emails have delivered.
Oct 20, 09:19 EDT
Update -
We are continuing to work on a fix for this issue.
Oct 20, 07:58 EDT
Identified -
We’re currently experiencing a service disruption due to a widespread AWS outage impacting Street Context and other platforms. This may result in email delivery delays and login issues.
Our team is actively working to mitigate the impact, and we’ll provide an update as soon as service is fully restored. We appreciate your patience in the meantime.
Oct 20, 07:46 EDT
